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Free Legal Help For Not-For-Profits

Outdoors NSW & ACT

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If you run a not-for-profit or community organisation, legal uncertainty can quietly drain time, money, and energy, until it suddenly becomes a crisis. We sit down with Kaela Hughes from Justice Connect to map out a clearer path: where to find plain-English legal resources, what kinds of issues their Not-for-Profit Law program can help with, and how the free advice and pro bono referral process actually works for eligible groups, including many regional and community-based services. 

We also get practical about what boards, committees, and managers can do right now to reduce risk: tightening governance, modernizing an old constitution, running compliant meetings, and keeping employment and volunteer arrangements on solid ground. Kayla breaks down the difference between self-serve legal information, specialist legal advice, webinars, and tailored training, including the reality of timeframes and why detailed intake information helps get your matter triaged faster. 

Then we shift to outdoor industry updates across NSW and the ACT, with timely reminders on standards reviews and training changes, plus a marketing segment you can use immediately. AI is reshaping travel planning and discovery, which means your captions, on-screen text, spoken words in video, location tags, and metadata now act like SEO signals. We close with a surprisingly important advocacy tip for Census Night: the exact wording of your job title can determine whether the outdoor workforce gets counted accurately in national data. 

Subscribe for more outdoor industry insights, share this with someone running a community group, and leave a review so more not-for-profits can find the legal and governance help they need.

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Welcome And Acknowledgement

SPEAKER_00

Welcome to the Outdoors New South Wales and Australian Capital Territory, weekly Outdoor Industry Connect and Share Forum, where ideas thrive, collaborations spark, and our industry comes together to grow. Let's connect, share, and make an impact. This episode is recorded live with our professional outdoor friends and provided post-event as a resource for the outdoor industry.

SPEAKER_04

Good morning everyone. Welcome to another episode of the Connect and Share Forum with Outdoors New South Wales and ACT. You're joined with me, Laurie Mode, CEO of the organisation. And we do have a special guest today, Kayla Hughes from Justice Connect is with us. And before we kick off and hand over to her, we're going to shake it up a little bit. She's going to go first, and then I'm going to do the wrap-up after Kayla has spoken. But before we jump into it, I'd love to acknowledge the traditional owners and the lands in which we all meet today. And I'd love to pay my respects.

Meet Justice Connect Not-For-Profit Law

SPEAKER_04

So I'm going to hand over to Kayla. She's going to take control of the screen and we'll get going. So over to you, Kayla.

SPEAKER_03

Thank you, Larry. I will share my screen.

SPEAKER_02

That is perfect. Excellent. Wonderful. Thank you so much for having me. I'd like to start by acknowledging the traditional owners of the land on which I'm presenting today. And for me, it's in freezing Melbourne. And it's on the Worundry lands of the Kulin Nation. I'd like to pay my respects to elders past and present and acknowledge this was and always will be Aboriginal Land. Yes, thank you so much for having me. I'm here to talk about our service, which is Justice Connect's not-for-profit law program. Some of you may already be familiar with what we do and who we are, but for those of you who are not so familiar, I'll take you through how we support the sector and in particular not-for-profit organisations. So we um I am a lawyer at Justice Connect, and Justice Connect is an accredited community legal centre. We're a national service, we're a not-for-profit organisation ourselves and a registered charity too. And we have a number of different programs that assist individuals in the community with a range of issues that they face. But my program is one that assists community organisations with access to legal support, and that's through our not-for-profit law program. So we are the only nationally available source of free legal help to community organisations across Australia. We do focus on legal help for small to medium organisations, you know, delivering those frontline services to people in communities in need. We also prioritize regional, rural, and remote areas and also those working with First Nations communities as well. We help in a number of ways, and I'm going to take you through this in a bit more detail, but just as a wrap-up to start with, we essentially are focused on building stronger and more effective not-for-profit organizations. And we do that by basically prevention and identifying key legal issues early. And we do that through provision of free legal information on our website. So that is something that I'd encourage everyone to have a look at after this session. It's freely available, and I'll take you to where to find those resources in a moment. As well as resources, we also have free and low-cost webinars that are run through our certified social enterprise, as well as customised legal training for community organisations. We also have a free specialist legal advice service and also facilitate pro bono referrals to our member law firms. We're really lucky to have over 50 member law firms across Australia that we can refer out to for more complex matters that we can't deal with internally. And we also kind of leverage all of the data and evidence from our work, from talking to community organisations on a daily basis to drive systems and law and policy change for the sector, really to make sure that we're reducing that burden so you can get on with what you're supposed to be doing in the community.

Free Legal Resources For Governance

SPEAKER_02

So I'll take you first to our online resources. So as I said, we have over 300. I'm not sure if I told you that number, but we have currently over 300 freely available resources on our website. This is legal information and they're tailored for not-for-profits. So we've really tried to, I guess, reduce the legal jargon, explain things in plain language, and give practical takeaways in all of our resources. Those resources can be found on our website, so nfplot org.au. And when you go to our website, you can click on free resources and it will take you to this page where there's a whole lot of tiles. So we've tried to divide our resources into topics along the life cycle of running a community organization from getting started to running the group. So if you're on the board or committee, we've got lots of resources around governance, for example, managing employees and volunteers, and then all kinds of other topics, for example, privacy, safety, risk and insurance, intellectual property, and the list goes on. So I would encourage you to have a look at the resources, have a click around, and I really hope that you can use those straight away in your in your community groups. Just got some examples on the slides that you might be interested in, just so you can get a sense of the types of resources. For example, we have a guide on understanding your rules and constitution, how to manage document retention and issues or requests for access, how to hold meetings in a legally compliant way. We've got a really extensive duties guide which talks you through your key legal obligations as a committee or board member and so much more, but just a few examples there on the screen so you can get a sense of those.

Getting Advice And Pro Bono Referrals

SPEAKER_02

As well as our resources, as I mentioned earlier, we also provide a free legal advice service, and this is for eligible organizations. And it's delivered in-house through our small team of lawyers, and also, as I said, through our network of pro bono law firms across Australia. So again, you can head to our website and click on get help from a lawyer, and that will take you to the legal advice section of our page. And we've got more information there on the eligibility criteria around this part of our service. So if you're not sure, if you have a legal question that's not answered by our resources, I'd encourage you to still have a look, read through the eligibility. If you're still not sure whether you'd be eligible, please just always submit an inquiry with as much information as you can. We do assess those on an individual basis. So we will have a look at that criteria next to what your activities are and your legal question as well. So it's a five-minute process online through a form, and one of our lawyers will get back to you around whether you meet that eligibility. And if you do, then you'll be allocated either a lawyer in our team or refer out. That process can take a little bit of time, obviously, especially a referral. We need to go through conflict checking and make sure there's a law firm available and that has capacity to take it on. So just a note if it's a really urgent issue, you know, it might not be, you know, it might not be one that we can assist with straight away, but please do get in touch if you do have a query around that. I've just got some examples on the slide here of just some, you know, some common questions we get. Obviously, not exhaustive, there are a lot of questions that come through our advice service. Um, but how do we update our decades-old constitution or governing document so that's legally compliant? That's a really common one. Um, or how do we update our suite of employment contracts to cover off minimum entitlements owed to employees? And that's a big one for the sector at the moment with updates to awards. Um, or what's the due diligence process if our community groups want to merge together? How do we go about that merger process? So those are some of the questions we're receiving quite regularly. Um, but obviously there's a lot more too. As I mentioned,

Webinars And Custom Legal Training

SPEAKER_02

as well as resources which are freely available and our advice arm, we also run um a certified social enterprise where we provide easy to understand legal webinars and training. Um, and the revenue that comes in from that can then go back into our organization to then provide free supports for the community organizations that we work with. So that's a little bit about our model. Um, some of you might run your own uh social enterprise organizations, um those that are not for profits. Um, and yeah, it's just a way that we can um bolster our income stream but also provide you know that impact in terms of legal education. Um, so in terms of what we do offer on the webinar front, again, if you head to our web page, you can click on webinars, and we'll we have a list of uh webinars that are coming up, and that program gets added to every month or so. They're run over lunchtime, so there's 75 minutes of legal information on a Thursday usually every few weeks. We've tried to keep the ticket um you know low cost so you know individuals can sign up. Uh they're relevant for a national audience, so we get organizations from across the country joining, um, and they're on discrete legal issues. So yesterday we had one on board inductions, um, and you're always welcome to get in touch if you've got questions about whether you can access recordings of recent webinars that you've seen but haven't been able to make it to. Um, we've got one coming up on financial reporting for not-for-profits, privacy laws, which is a big topic, um, and another one coming up on current issues for the board agenda. And that's going to talk through things such as AI and cybersecurity and psychosocial hazards. So these are things that you know you might be familiar with in your roles in your groups. So um, yeah, please take a look and we'd love to see you join a webinar in the future. As well as webinars, we also run uh customized training. Um, so this is uh a more in-depth exploration of lots of um those key legal duties that I've mentioned, or key legal issues that I've mentioned. Um, typically they are three hours in length. We do have a few one and a half hour modules, but they're designed for boards, committees, staff, volunteers of community groups to come together and learn about a legal topic. We we run through scenarios and we have lots of discussion, time for questions, um and it's a really interactive style of learning. Um, so we're often engaged directly by community groups themselves, or we might have a few groups come together to pull their funds and engage us to do a training for a group of groups, uh, sometimes through Peak Bodies, councils, and and government as well. Um so if you have any you know questions about what we can offer training in or whether your organization's um yeah, whether any issues you're dealing with would be covered in our training, you know, please feel free to get in touch. The best way to get in touch with us is always via our website. So there's a form on our training page, uh, and you can just click on there to get in touch, and one of our wonderful team will be be in touch with you. Um I've got just some examples on the screen of a few of our training topics that I thought might be inter you might be of interest to you. Governing a not-for-profit organization, I would say is our foundational module. Um, we run that weekly, it's so important, it's such a good base for those involved in those governing positions. Um but we have other modules that are designed for more broadly than the board for staff and volunteers. For example, safety risk and insurance is a very popular topic at the moment. Um, but there are many more that you can explore on our training page. Another way to get in touch with us is or keep up to date with us is via our monthly newsletter. So we we update you on what webinars are coming up, what new or updated resources we've loaded onto our website, um changes in the law and policy updates that are relevant for the not-for-profit sector. Um so, yes, you're welcome to subscribe to that newsletter just to keep on top of all of those issues and what we're doing at not-for-profit law. That was a very quick rundown of our service as a whole, but I do have a few minutes if anyone on on the line today did have any questions about how we assist or and what we do.

Q&A Eligibility And Face-To-Face Options

SPEAKER_04

Amazing. I'm very happy. Yes, and I suppose I have one question, but I think you may have answered it in there. Um we do have quite a few social enterprises. Um yeah, would they comply to be able to get that support?

SPEAKER_02

Yeah, absolutely. Well, look, we we will assess on a case-by-case basis. So we do assist social enterprises, but we'd assess those again next to our eligibility criteria. So it will depend on the activities of the organization. So definitely encourage you know, um, not-for-profits, charities, social enterprises to get in touch if they're they're not sure about that eligibility and they do have a legal question. Um, and if we can't assist through our advice arm, hopefully we'll be able to point you in the direction of a resource that we have or you know another avenue for help. Um great.

SPEAKER_05

Can I just can I just jump in? Um, Kayla, while you were talking, I actually went online and filled out an application. Um one of the reasons I joined this meeting today, I didn't know you were going to be a guest speaker, but you've pretty much given me exactly what I needed. So I've just been through um I've just been through that application process and it's um it's very easy. So that's um that's awesome. But it it did come up that it wasn't sure if we um met the eligibility um criteria, but it says that you know you'll review it anyway. Um so yeah, that's great. Thank you.

SPEAKER_04

Oh no, it's wonderful. Perfect timing. Awesome. Any other questions from anyone? Dave?

SPEAKER_01

Do you still do face-to-face stuff? Um we do.

SPEAKER_02

Thank you for asking that. Yeah, we do. Um, our webinars obviously are all online, but our training before COVID was 100% face-to-face. I'd be going out to all kinds of areas and delivering sessions. Um, and then we transitioned online and now we're doing both. So we are both online and face-to-face, so we can travel out to deliver a session um in person.

SPEAKER_01

When I did some some years ago, I I found the face-to-face stuff good because I could interact with a range of other organizations in a similar situation. Um outside morning tea and things like that, yeah, which is harder on a Zoom.

SPEAKER_02

I agree, David. Yeah, I I really enjoy it. As a lawyer presenting, I feel like we learn a lot as well from the conversation. Um, and yeah, it's just a wonderful opportunity for groups to get together as well and learn from each other. So yes.

SPEAKER_04

Um, kind of one last question, I think, for myself, unless anyone else wants to jump in. Um, sometimes we're members um like volunteers of larger organizations, um, would the service extend to members and volunteers of larger not-for-profits where they might have some challenging situations?

SPEAKER_02

So, our particular service, not for profit law, is really um about providing that help to the organization itself. The the question or issue may be about volunteers or obligations around individuals in the organization, um, but we don't assist those individuals themselves. Um, in saying that other parts of Justice Connect um may depend on what their issue is and whether another one of our programs um might be able to assist. Okay. So, you know, perhaps in the employment space or another type of issue. So you can have a look at the Justice Connect website more generally and have a look at the programs available for individuals. Um, but I guess, yeah, not for profit laws, more focused on organizational capacity building and legal help. Great.

SPEAKER_04

Any other final questions for Kayla before we let her go? Look at that, Kayla. We got you out right on 20 parts. I'm sorry, I'm sorry to um be in and out.

SPEAKER_02

No, um totally. Yes, you have our um nfplore.org.au, that's the place to go. And it's hopefully, as um Jesse stated pretty easy to navigate through all of the aspects of our service and get in touch with us um if you've got any questions. But yeah, thank you so much for for having me again, Laurie. And um yeah, thanks for all the wonderful work the organizations on the on the on the line and on the podcast are doing in the community.

SPEAKER_04

Thank you again, and we look forward to working with you in the future. Wonderful, thanks so much.

Industry Updates And Standards Feedback

SPEAKER_04

Okay, guys, well, let's get into around the grounds and what's actually going on. So many of you will know that the IAAS is out for review right now. It will be closing this afternoon at five o'clock. That being said, you know, if you've got other thoughts that come into your head over the weekend, please drop uh Dave Marsden an email with those thoughts because we want to make sure we capture them. Uh, and obviously as the week commences next week, it will be head down, uh bum up into uh trying to get these documents exactly what they need to be. So uh if you missed the record the uh the webinar that we had on Tuesday, which was um a bit of an extensive look into all those changes and uh some of the commentary around what people um have been submitting to date, uh you can certainly look at that on the website. So if you go to outdoorcouncil.com, sorry, outdoorcouncilAustralia.com, triple AS review, you'll see the recording from that webinar which was on last Tuesday or this Tuesday. Um so there's the website there. As I say, it's due today. So please jump in and uh fill out the forms uh relevant to your commentary and particularly the good practice guides, which um if you've got a relevant skill set there in one of those activities, we'd love your feedback on those. And I'm just seeing the images aren't coming up, so I'm going to refresh this and share it again. Um, but we have been very busy this week. We've got the team out and about uh all different spaces, and one of those is in Bathurst, where um I had Tin Tin and JJ from uh TAFE, New South Wales go out and participate in the Outdoor Careers Expo in uh in Bathurst. So that's courtesy of the Department of Ed out there, and uh what a great um opportunity to again talk about all the careers that we have. And uh yes, Rich, uh JJ was very excited to see her image on the on the banner when she got there. So uh yeah, it was a great day and they had lots of conversations. Uh, what else has been going on? Well, I'm up here at Kofsk Harbour at the moment, uh, doing lots of different stuff. Um, and certainly one of those was dropping into our our brand new members of Coscoast Adventure Centre and um and assisting them with some of their needs, but also attending the South the North Coast Tourism Symposium where we talked about all the things that um the area is doing, uh including the Great Koala National Park, where that's Up to and I caught up with our forestry friends, which you can see there, and Lauren from the Australian Regional Tourism Network. So yeah, good opportunity to connect with many of our operators, including Matt from SeaChange, who's another member who presented his magnificent business and showcasing what he's doing up here on the North Coast and did a tremendous job, by the way, in that. But what else happened at the symposium was a little bit from Tourism Australia on social media.

Social Media Tips For AI Discovery

SPEAKER_04

Now I know you guys are all heavily into your social media, so I thought I would share some of the aspects around consideration that Emily took us through from Tourism Australia. And you can see there on the right hand side, there's a slide there about the new era of travel planning and how social and AI are certainly influencing it tremendously. And what you can notice there is there's certainly less website activity, less offline activity, and it's very much around that AI and social media impact and what people are having to tap into to get seen when people are deciding what to do and where to do it. So the few tips that she gave us, which I thought were very pertinent to all of us, is that your captions and on-screen texts are being scanned like web pages when it comes to AI. So those captions and on-screen texts that you are putting in your social media are incredibly important. So please refrain from trying to use things that probably may not make sense to a bot trying to come in and view your content and uh keep that content very consistent with your services. The spoken words in video are also indexed by AI as well. So again, that repetitive context of some of the things that you need to look at in your service delivery should be replicated in those spoken words. And one I didn't really know about, which is your location tags are incredibly important. She actually said to everyone, do not post anything without a location tag. Now that doesn't necessarily mean that you've got to do the location in where you're posting it, but it definitely means that you want to put a location where you're actually offering your activity. This actually drives more content through AI and impacts AI more than anything, particularly when you're trying to target someone where Meta or whatever platform you're using identifies that particular target person in a location. So it's going to naturally make a fit with people that might be looking or based or searching in an area. So yeah, great tip there from Emily. And the final one there is descriptive metadata boost discoverability. So the more description you put into your meta, um, and that's obviously the behind your tags, uh, certainly in your websites, it is going to improve your visibility. So we might try to get Emily along to one of our Connect and Shares and give you a bit more insight into her amazing social media that she's done with Tourism Australia. If you've looked at some of the stuff that they've been doing, um it's incredibly uh impactful. And I think now she's met her goal of 20 million followers. Uh, so she's incredibly happy. So the tourism awards

Awards Shoutouts And Key Dates

SPEAKER_04

last night uh was very uh exciting that we had three of our members um perform and get gold and bronze. So we had uh Rail Trail, the North Coast Rail Trail, come in with a gold win. We had Better Buy Bike come out with a gold as well, and Matt from Sea Change Adventures came out with a bronze. So well done to all the crew at the North Coast Tourism Awards. Now, the 21st of August, for those that are doing Duke of Edinburgh Adventurous Journeys, this is going to be an important meeting for you all. You would have seen it in your newsletter that went out, um, I think it was earlier this week, uh, on how we're going to have more conversation with the Duke of Ed team at the Office of Sport about the Duke of Edinburgh program. So please, if you do offer adventurous journeys, register and be part of that meeting. And that's on the 21st of August at 11 a.m. Now, the other important milestone is next week is the review of the vet courses for outdoor leadership. Now, these are all due on the 4th of August. So if this impacts you, if it impacts your staff, if you're an RCO yourself, please jump in and have your say. This uh draft is not a lay down Mazare, it is not going to be implemented the way it is. This is our final opportunity to really shape it to what it is. I am hearing there's a few things in there that people are not quite happy with. It is so important that we hear from you on those particular areas because part of the process will enable you to have that content reviewed. Now, this is another reminder which I shared with you last week, but for anyone that has lithium-ion batteries in their workplace, please jump on to the Safe Work New South Wales website and you'll see all the new tools that they've got available for you. Now, that's about storage of the batteries and care for the batteries. As we know, this is an area of contention and in certainly uh safety mechanisms and exploding batteries of late. So please jump in there and get that toolkit if you have lithium ion batteries in your workplace.

Safety Reminders And Industry Surveys

SPEAKER_04

So, a couple of surveys that we are promoting for the industry, and one is the Natcore survey. So, this is another one you might have seen a couple of years ago when they first got their funding to help shape what we need from Natcore. And this is the second one of a similar nature because they've now had funding extended for the next three years. So tell them what you need when it comes to risk and readiness and weather preparation when you conduct your activities. This survey will close at the end of August, I believe, or no, September 4th, and then it will be shared with all the attendees of NOEC, which will be in late uh September. So that is one, but the second one is similar but very different. It's from the Bureau of Meteorology, and this one's specifically around severe weather and how the society needs to look at different ways to forecast or understand severe weather hazards. So it this one will be a bit of a longer survey, it could take up to 30 minutes. So set some time aside if you want to see the Bureau develop tools that are more specific to your needs, um, being outdoor um providers yourselves. So please jump in, scan that QR code, and you can complete that survey. What's coming up? Okay, well, we certainly have already spoken about the AAAS feedback that closes at five o'clock today. Uh, we've got our pinnacle leadership program number three commencing on Monday. Uh so very excited for all the troops there. And we have um a full cohort of pinnacle leaders for this um particular round. So very excited to get that underway. On the 4th of August, the vet feedback closes. On the 11th of August, Census Night. And I'll give you a little bit more insight into that in a minute and the important role that you all have when it comes to Census Night this year. The 12th of August is our top tour guide awards, and we're seeing some amazing paddlers in our mix, uh, very much from our area. So good luck to all of them. I will be going along and celebrating their successes that night with them. The Hawkesbury Careers Expo we'll be doing in partnership with Five Star Training, and that's on the 4th of September. So look forward to talking to more people and getting into the outdoors in their career aspirations. The 13th of September is Dynamic Motivation's 15th birthday, and they have extended an invitation to you all to come along to their 15th birthday celebrations at Stromlo in Canberra. Um, and uh yeah, looks forward to a fabulous day there. The Lead with Intent two-day course starts on the 21st and continues on to the 22nd of September. So, this is for those people in your organizations that might be either aspiring to grow their career and become a leader in their midst, or uh have just got a supervisory role and new to a leadership role, so we can help them really ground what leadership is all about in that two-day course. The 28th of September onwards that week is the National Outdoor Education Conference in Cairns, and that follows very closely with the World Trials Conference in Perth on the 20th of October. There's also a regional tourism convention in the same week in Busselton, and that weekend it's Sea Otter, Australia. So there's a lot going on. So if your diary's not full with that, um, yeah, I don't know what we're going to fill it with.

Census Job Title That Counts

SPEAKER_04

But Census Night, let's talk census. You might remember that we did quite a bit of advocacy around our what was the ANSCO code back then, now called the Oscar codes, and these are occupational standard classifications for Australia. Now we were divided up into potentially 12 different areas from what we uh gathered in our research in previous census. So that meant that we weren't actually counted significantly or as a particular industry. So by colliding some of those codes into what now is an outdoor adventure leader or guide is the code, and it's code 462438. You don't need to know that. All you need to do is use the words that are in that code. So leader, guide, and outdoors are your most important things to put in there because then the system will count you under that code. Now, I've had a few conversations where everyone said that a couple people have said, What about educator? That is a problem because if you write educator, you're going to be put into schools. You're going to be counted as probably part of the government system when it comes to education. So it is incredibly important that we get this widely known through our industry that uh on Census Night, when it asks you what do you do for work, um, yeah, to instruct all your team to use those words outdoor adventure leader or outdoor adventure guide and be specific to it. So I hope that helps everyone, and I look forward to seeing the results on the other side of our industry impact.

Next Week Visa Talk And Close

SPEAKER_04

So thanks to Kayla for joining us today. Next week, we have Liz. Now, Liz comes from, I'm gonna read her bio to you because she's just sent it to me. Um Liz comes to us from she's actually an Australian immigration lawyer, and um, so she is a visa um agent and she's gonna be helping us navigate all the understanding around some of the visa changes and the opportunities of getting our staff uh from overseas. So she has studied ANU and UNSW to become an operating uh boutique law firm. Welcome Legal is the name of the organisation. Uh, she's had that for more than 10 years and previously worked as a government lawyer. She's assisting Australians with partner and parent visas and Australian businesses with sponsoring skilled staff from overseas. Liz has a Chinese-Vietnamese cultural background and grew up in regional New South Wales, where her parents ran a market garden and shop. She's got very fond memories of a childhood spent with fresh air and sunshine, running under sprinklers with the hills hoist in the backyard and splashing in dams with her brothers on tire tubes. Liz is based in Canberra and she loves getting out, walking a trail. She's led walking tours for lawyers, attending conferences, and hopes to host more tourism activities. So she'll be speaking to us about our visa options for outdoor guides next week. So if this is a topic for you, look forward to tuning in next week. So on that note, we might close up the recording and connect with all of those people that are with us today and find out what's happening around the ground. So see you all next week and thank you for joining.

SPEAKER_00

Thank you for joining the weekly Outdoor Industry Connect and Share Forum. Brought to you by Outdoors New South Wales and Australian Capital Territory, your peak body for the outdoor industry. Together with our members, we're shaping the future of the outdoors. See you next week for more insights and collaboration.